Shipping policy

We offer shipping services primarily through UPS and Fed Ex, on some occasions when product is less than $250, we will send via USPS.  Ownership of packages turned over to UPS, USPS, FedEx, or any other shipment service used by KWI Clutching (KWI) is transferred to the buyer. We are not responsible for lost, held, misdelivered (to another address), or damaged packages. KWI is not responsible for delivery errors including but not limited to errors from carriers. KWI is not responsible if the shipment is marked, scanned, or tracked as delivered from the shipping carrier and you do not have a package, a package was delivered to a neighbor, a package was left in a location deemed appropriate by a shipper associate, per shipper policy, or a package that was stolen. KWI makes no guarantee that a package delivered by any carrier will follow any instructions provided by KWI. KWI makes no guarantee that a package sent “as signature required” will be delivered as requiring an actual signature.

When checkout occurs, please note any additional request when choosing your type of shipping service in our “Special Instructions” box found on the check-out page on our website. KWI will communicate and/or facilitate any special request made by our customer, additionally KWI makes no guarantee that any request will be completed by the shipping carrier. Including any request that is a part of our online communication when creating a shipping label. (Example: Requesting signature required, or delivery after 5pm, etc.)