Returns & Exchanges
Return Policy
Requests for any return or exchange must be sent to support.kwiclutching.com within 14 days of receipt of goods. Once we receive your request via email you will be given a Return Request Number (RRN) which all subsequent communication will contain this number.
We determine the 14-day period by our shipper tracking information.
We do not accept returns or exchanges after the 14th day, this includes weekends and holidays.
After you are given your RRN#, we must receive your shipment within 10 days. If we do not receive your return withing the 10 period, your RRN will be voided. No shipment will be accepted after this time.
Upon receipt, you return is subject to our inspection and approval process. All returned parts must be in new condition and in original packaging.
Shipping charges for returned products will be the responsibility of the customer. Item will be refunded minus original shipping fees, credit card processing fees and a 20% restocking fee. Items will be refunded to original form of payment ONLY.
Float Modification Returns – KWI will not accept any float modification clutches, springs, weights, float kits, belts or clutch kits or components for returns or warranty for any reason without the original customer first providing KWI full data-logs of the vehicle’s performance during at least 3 consecutive runs at 100% throttle from 5-70MPH in the customers normal terrain. The data-log must include the following parameters, or we cannot accept the data or consider the refunds or warranty:
Engine RPM, vehicle speed, charge temp, waste gate duty cycle, barometric pressure, battery voltage, boost pressure, ignition timing on all 3 cylinders, knock reference level, throttle position and TPS readings.
After KWI reviews this information, we will determine at our sole discretion how the situation will be handled and communicate directly with the customer. Shipping, handling, processing costs are not refundable.
If you request that a non-eligible refund, be return to you, you are responsible for shipping charges.
Cancellations
To cancel an order not yet shipped; contact KWI at support.kwiclutching.com and include the original order number issued at time of purchase. If your order has been pulled and boxed, but not shipped, it will be cancelled and refunded minus any processing charges to the original form of payment.
Damaged/Missing Parts
Missing or Damaged parts must be reported to KWI Clutching within 72 hours of receiving the goods, determined by the shipper tracking information.
Damaged part(s) packing material, box(es) and tracking label must be photographed from all sides.
Sent information including photos to support.kwiclutching.com with Name and Order Number and details regarding the damage or missing products. Once the pictures are examined and determined to be shipping damage, KWI Clutching will issue a Return Request Number (RRN) and provide you an emailed shipping label for us to receive the products back to our shop.
Once damaged products are received, replacement product will be shipped. If you wish to receive new replacement product to expedite the process, a second order will be created and paid for on your behalf. KWI Clutching will issue a refund once products are received and approved.