Returns & Exchanges

RETURN POLICY

Requests for any return(s) or exchange(s) must be emailed to support@kwiclutching.com within 30-days of receipt of goods (we determine the 30-day period by our shipper tracking information.) Once KWI Clutching receives your request via email, you will be given a Return Request Number (RRN). All subsequent communication will contain this RRN number.   

After you are given your RRN#, we must receive your shipment within 14-days.  If we do not receive your return within the 14-day period, your RRN will be voided and return/exchange will be accepted after this time (this includes weekends and holidays).

Upon receipt, your return is subject to an inspection and approval process.  All returned parts must be in new condition and in original packaging. Any damages, signs of wear or packaging disruptions will void return eligibility.

Shipping charges for returned products will be the customer’s responsibility. If a refund is provided after the approval process, the shipping fees will be deducted and a 20% restocking fee will apply 

to the remaining balance. If item(s) being returned were paid by credit card, the refund will be issued to the original form of payment minus these fees. 

FLOAT MODIFICATION RETURNS

KWI Clutching will not accept any float modification clutches, springs, weights, float kits, belts, clutch kits or components for returns or warranty for any reason without the original customer first providing KWI Clutching full data-logs of the vehicle’s performance during at least 2 consecutive runs at 100% throttle from 5-70MPH in the customers normal terrain.

The data-log must include the following parameters, or we cannot accept the data or consider the refunds or warranty:

·      Engine RPM

·      Vehicle speed

·      Charge temp

·      Waste gate duty cycle

·      Barometric pressure

·      Battery voltage

·      Boost pressure

·      Ignition timing on all 3 cylinders

·      Knock reference level

·      Throttle position

·      TPS readings

Once KWI Clutching reviews this information, we will determine at our sole discretion if the return or warranty will be accepted. Should a refund be approved, we will send a label to the customer asking for the floated clutch back minus shipping and 10% handling fee.  If upon inspection KWI determines a defect in the float process, shipping and handling fees will be refunded at this time.  However, if no defect exists, KWI will not refund additional funds.    

CANCELLATIONS

To cancel an order that has not yet shipped; contact KWI clutching by email at support@kwiclutching.com. Please include the original order number issued at the time of

purchase.  If your order has been pulled and boxed, but not shipped, it will be cancelled and refund will be issued back to your original form of payment. 

 

DAMAGED/MISSING PARTS

Missing or damaged parts must be reported to KWI Clutching within 72 hours of receiving the goods, which is determined by the shipper tracking information.

Damaged part(s) packing material, box(es) and tracking label must be photographed from all sides and sent to KWI Clutching via email at support@kwiclutching.com and must contain the Customer Name and Order Number and details regarding the damage or missing products.  Once the pictures are examined and determined to be damage caused by shipping, KWI Clutching will issue a Return Request Number (RRN) and will provide you a shipping label via email to be used to send the products back to our facility.